At EIS, we are very proud of our solutions, our support, and our people.  Our service support team includes a cross-section of technical resources and application specialists with direct public safety experience.  This balance of personnel ensures that customer issues are immediately evaluated and assigned to the service area most capable of resolving the request. Our vision is to achieve a level of support excellence that exceeds customer expectations and differentiates EIS in the marketplace by providing rapid responses to customer requests, timely problem resolution, as well as up-to-date service and installation information.

 

SERVICE HIGHLIGHTS

 

• Our support center is available to assist 24 hours a day, 7 days a week, 365 days a year (Including Holidays)

• All support calls are managed by our West Coast Support office or Corporate Headquarters in Florida, not a foreign call center.

• All after-office-hours support calls are routed directly to a designated member of the EIS support team, not an answering service.

• Web-based access is available for customers to track the status of their support items.  All support requests are logged to our online support portal so that customers can log in and view the status of all reported items at any time.

• Software updates as included with all of our customer service/maintenance agreements. 

• Support issues may be submitted by telephone, by e-mail, and through our Internet support service. 

 

If questions or problems arise, we offer live support to help resolve any issues relating to our applications.

 

Our Tech Support office is open:
 

24 hours a day, 7 days a week including holidays.
Tech Support 208.580.0400

Standard Live support hours are:
 

Monday thru Friday
8 a.m. - 5 p.m. (Mountain Standard Time)
Tech Support- 24/7

 

For immediate support, please call us at (208) 580-0400

 

For non-critical support requests, please contact us via email or message.